Cancellations & refunds

Last Updated: 30 January, 2024

Cancellation Request

Customers may cancel their service subscription at any time. Cancellation requests must be submitted through the designated customer service channel or via the user account dashboard.

    Refund Eligibility

  • Full refunds are available within 7 days of purchase for annual subscriptions and monthly subscriptions

    • Processing Refunds

  • Refunds are processed within 7-10 business days of the cancellation request and returned via the original payment method.

    • Non-Refundable Services

  • Certain services or products may be non-refundable, as specified at the time of purchase.

    • Changes to Subscription

  • Upgrading or downgrading subscription levels can be done at any time but may affect the refund amount.

    • Contact Information

  • For cancellation or refund requests, please contact our support team at info@ivetlab.com